Return Policy
Thank you for your interest in our candles. We appreciate your support and would like to inform you about our candle sale policy.
All sales of our candles are considered final. This means that once a candle has been purchased, it cannot be returned or exchanged for a refund, unless it is damaged or defective upon arrival.
We take great care to ensure that our candles are of the highest quality and arrive in excellent condition. However, if you receive a candle that is damaged or defective, please contact our customer service within 7 days of purchase. We will be happy to assist you and provide a replacement or refund, depending on the circumstances.
To be eligible for a replacement or refund, we may request proof of the damage or defect. This can include providing photographs or returning the damaged candle to us. Our customer service team will guide you through the process and assist you in resolving any issues.
Please note that we are unable to accept returns or provide refunds for candles that have been used, partially burned, or damaged due to mishandling or misuse. We also cannot accept returns or provide refunds for candles that have been purchased from third-party retailers or resellers. Our return policy applies only to candles purchased directly from our store.
We strive to ensure that our customers are satisfied with their purchases and enjoy the experience of our candles. If you have any questions or concerns regarding our candle sale policy, please don't hesitate to contact our customer service team. We are here to assist you and provide the necessary support.
Thank you for choosing our candles, and we hope you enjoy the beautiful ambiance and delightful fragrances they bring to your home.
All sales of our candles are considered final. This means that once a candle has been purchased, it cannot be returned or exchanged for a refund, unless it is damaged or defective upon arrival.
We take great care to ensure that our candles are of the highest quality and arrive in excellent condition. However, if you receive a candle that is damaged or defective, please contact our customer service within 7 days of purchase. We will be happy to assist you and provide a replacement or refund, depending on the circumstances.
To be eligible for a replacement or refund, we may request proof of the damage or defect. This can include providing photographs or returning the damaged candle to us. Our customer service team will guide you through the process and assist you in resolving any issues.
Please note that we are unable to accept returns or provide refunds for candles that have been used, partially burned, or damaged due to mishandling or misuse. We also cannot accept returns or provide refunds for candles that have been purchased from third-party retailers or resellers. Our return policy applies only to candles purchased directly from our store.
We strive to ensure that our customers are satisfied with their purchases and enjoy the experience of our candles. If you have any questions or concerns regarding our candle sale policy, please don't hesitate to contact our customer service team. We are here to assist you and provide the necessary support.
Thank you for choosing our candles, and we hope you enjoy the beautiful ambiance and delightful fragrances they bring to your home.